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ELMONAE Policies
All botanical herbal products are made with 100% organic natural herbs and are not FDA regulated. Please contact your healthcare provider prior to beginning any herbal regimen if you are pregnant, nursing, taking medications, or have health conditions. This product is not intended to replace or treat any medical diagnosis or problem. The consumer assumes all risks when using herbal products.
ALL SALES ARE FINAL
Refunds: We do not accept refunds, returns, or exchanges. If you receive a product that was damaged in transit, a new product will be sent out upon return of the damaged product. Please send a email to elmonae23@gmail.com along with your name, order number, tracking number and a picture of the damage product. If a replacement product is not available we will issue a full refund on damaged items.
REFUNDS ARE ONLY OFFERED FOR DAMAGED PRODUCTS THAT ARE NO LONGER AVAILABLE.
If for any reason you are being refunded please allow 7 business days for the refund to appear in your bank account or onto your credit card.
Consultation time frame: All consultation appointments are nonrefundable and must be scheduled within 30 days of purchase or funds will be forfeited.
We have the right to refuse service and or business to anyone.
Allergies: Please keep in mind some products are made with oils such as grapeseed, and or olive oil, if you have such allergies, please be cautious.
Lost packages: Tracking information will be provided to the customer in an email once package has shipped. Once item is electronically confirmed as “delivered" El’Monae is not responsible for stolen/lost packages. Please contact your local post office and file a claim. If you would like to place “signature required" shipping and or additional insurance on your package, please place that in your notes. Additional fees may be charged for this service at the customer’s expense.
Privacy Policy for ELMONAE
Effective Date: July 18, 2025
Location: Tennessee, USA
At ELMONAE, your privacy is important to us. This Privacy Policy explains how we collect,
use, and protect your personal information—especially when it involves children under the
age of 13. By using our services or visiting our location or website, you agree to the terms of
this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
From Adults (18+):
- Name, phone number, email address
- Billing and shipping address
- Payment information (via secure third-party processors)
- Health and wellness preferences (voluntarily provided)
- Appointment or service records
From Children Under 13 (With Parental Consent):
- First name
- Date of birth
- General wellness concerns (e.g., allergies, sensitivities)
- Parent or legal guardian’s contact information
We do not knowingly collect personal information from children under 13 without
verifiable parental consent, in accordance with the Children's Online Privacy Protection Act
(COPPA).
2. How We Use Your Information
We use the collected information to:
- Provide herbal, metaphysical, and wellness services
- Schedule and manage appointments
- Customize products and recommendations
- Communicate with parents/guardians regarding minor clients
- Send promotional content (with opt-out options)
- Maintain accurate records for safety and legal purposes
3. Parental Consent for Minors
For children under 13, we require written or digital consent from a parent or legal guardian
before collecting any personal information. Parents may:
- Review the information we’ve collected
- Request that we delete any child’s information
- Refuse further data collection or use
You may contact us anytime at elmonae23@gmail.com to manage your child’s data or
revoke consent.
4. Data Sharing & Disclosure
We do not sell or rent your information to third parties. We may share information only
with:
- Service providers that help us run our business (e.g., scheduling systems, payment
processors)
- Legal authorities when required by law
- Emergency services in cases involving safety or health
All third-party partners are required to maintain the confidentiality and security of your
data.
5. Data Protection & Security
We use reasonable and industry-standard methods to protect your information, including:
- Password-protected systems
- Secure storage of physical records
- SSL encryption for our website (if applicable)
- Limited access to data by staff
Despite our best efforts, no method of transmission or storage is 100% secure, and we
cannot guarantee absolute protection.
6. Your Rights (Adults and Parents/Guardians)
You have the right to:
- Access or correct your personal information
- Request deletion of your or your child’s information
- Opt-out of marketing communications
- Withdraw consent at any time
To exercise these rights, please email us at: elmonae23@gmail.com or call 423-436-1958.
7. Policy Changes
We may update this Privacy Policy from time to time to reflect changes in law or business
practices. The updated version will always be posted at our physical location and (if
applicable) on our website. Continued use of our services after changes means you accept
the updated policy.
Contact Information
ELMONAE
Herbal Apothecary & Metaphysical Wellness
6466 East Brainerd Rd
Chattanooga, TN 37421
423-436-1958
Copyright © 2025 ELMONAE - All Rights Reserved. All information presented here is not meant as a substitute for medical drugs or alternative to information from healthcare practitioners, doctors or license professionals. Please consult your healthcare professional about potential interactions or other possible complications before using any product.
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