Store Policy

El’Monae Policies 

All botanical herbal products are made with 100% organic natural herbs and are not FDA regulated. Please contact your healthcare provider prior to beginning any herbal regimen if you are pregnant, nursing, taking medications, or have health conditions. This product is not intended to replace or treat any medical diagnosis or problem. The consumer assumes all risks when using herbal products.

ALL SALES ARE FINAL

Refunds: We do not accept refunds, returns, or exchanges. If you receive a product that was damaged in transit, a new product will be sent out upon return of the damaged product.  Please send a email to elmonae23@gmail.com along with your name, order number, tracking number and a picture of the damage product. If a replacement product is not available we will issue a full refund on damaged items. 

REFUNDS ARE ONLY OFFERED FOR DAMAGED PRODUCTS THAT ARE NO LONGER AVAILABLE.

If for any reason you are being refunded please allow 7 business days for the refund to appear in your bank account or onto your credit card.

Consultation time frame: All consultation appointments are nonrefundable and must be scheduled within 30 days of purchase or funds will be forfeited.  

We have the right to refuse service and or business to anyone.

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Allergies: Please keep in mind some products are made with oils such as grapeseed, and or olive oil, if you have such allergies, please be cautious. 

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Lost packages: Tracking information will be provided to the customer in an email once package has shipped. Once item is electronically confirmed as “delivered" El’Monae is not responsible for stolen/lost packages. Please contact your local post office and file a claim. If you would like to place “signature required" shipping and or additional insurance on your package, please place that in your notes. Additional fees may be charged for this service at the customer’s expense.